terms and conditions

Terms and conditions for non-members Dutch Home Shopping Organization

Note: In case of differences in language interpretation, the Dutch conditions are decisive.

Table of Contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Compliance and Warranty
Article 11 - Delivery and implementation
Article 12 - Payment
Article 13 - Retention of title
Article 14 - extrajudicial collection costs
Article 15 - Complaints
Article 16 - Disputes
Article 17 - Additional or different terms

Article 1 - Definitions

In these terms and conditions shall apply:

1. Withdrawal period: the period during which the consumer can exercise his right of withdrawal;

2. Consumer: the natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;

3. Day calendar;

4. Duration transaction: a distance contract concerning a range of products and / or services, the supply and / or purchase is spread over time;

5. Durable medium: any means that the consumer or business that enables information to him personally is directed to store in a way that future consultation and unaltered reproduction of the stored information.

6. Right of withdrawal: the ability for consumers within the waiting period to see the distance contract;

7. Entrepreneur: the natural or legal products and / or remote services to the consumer;

8. Distance contract means an agreement whereby part of the organized system for distance selling of products and / or services, to conclude the agreement exclusive use of one or more means of distance communication;

9. Technology for distance communication: means that can be used to conclude a contract, without the consumer and trader being in the same area have come together.

Article 2 - Identity of the entrepreneur

The entrepreneur: English Living;

Acting under the names: Dutch Living, dutchliving.nl, dutchliving.eu, dutchlivinginterior.nl, dutchlivinginterior.com;

Address: Molenmeent 1, 1231 KK Loosdrecht, the Netherlands;

Phone: +31 202400695

E-mail: info@dutchliving.nl

Chamber of Commerce number: 55229425

VAT number: NL851617190B01

Article 3 - Applicability

1. These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between entrepreneur and consumer.

2. Before concluding a distance contract, the text of these general conditions made available electronically to the consumer on dutchliving.nl. At the request of the consumer, these terms and conditions by mail free of charge.

3. If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these terms and conditions electronically to the consumer be made available in such a way that the consumer a simple way can be stored on a durable medium. These terms and conditions can be found on www.dutchliving.nl. At the request of the consumer, these can be sent electronically.

4. In the event that in addition to these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision for the most favourable is.

Article 4 - The offer

1. If an offer has a limited duration or subject to conditions, this will be explicitly mentioned in the offer.

2. The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer as possible. If the contractor uses these images are true representations of the products and / or services. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

3. Each offer contains such information, that clear to the consumer what rights and obligations, to the acceptance of the offer are attached. This concerns in particular:

• the price including taxes;

• the cost of delivery;

• how the agreement will be concluded and which actions this will require;

• whether or not to apply the right of withdrawal, see Article 6;

• the method of payment, delivery and performance of the contract;

• the period for accepting the offer, or the period within which the entrepreneur to the price;

• the level of the rate of distance communication if the cost of using the means of distance communication are calculated on a basis other than the regular fare for the means of communication;

• whether the agreement after the adoption is filed, and if so in what way these consumers to consult;

• the way the consumer, for the conclusion of the contract, by him under the contract data to check and repair if necessary;

• any other languages, including Dutch, the contract can be concluded;

• the conduct to which the trader is subject and the manner in which the consumer can conduct electronic consult and

• the minimum duration of the distance contract in the event of an extended transaction.

Article 5 - The contract

1. The agreement is subject to the provisions of paragraph 4, concluded at the time the consumer accepts the offer and meet the corresponding conditions.

2. If the consumer has accepted offer electronically, the trader will immediately confirm receipt of electronic acceptance of the offer. Until the operator has not confirmed receipt of this acceptance, the consumer may rescind the contract.

3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.

4. The entrepreneur can - within the law - to inform consumers of its payment obligations, as well as all facts and factors that are important to a sound conclusion of the distance contract. If the operator under this investigation was justified in the agreement not to go, he is entitled to a reasoned order or request or to refuse to implement special conditions attached.

5. The entrepreneur will the product or service to the consumer the following information, in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium, enclose:

the visiting address of the establishment of the operator where the consumer can lodge complaints;

b. the conditions and the manner in which the consumer of the right of withdrawal may be exercised, or a clear statement regarding the exclusion of the right of withdrawal;

c. information on guarantees and after-sales service;

d. in Article 4 paragraph 3 of these Terms and Conditions, unless the operator this information already provided to the consumer prior to the execution of the agreement.

Article 6 - Right of withdrawal

Upon delivery of new products:

1. When purchasing new products, the consumer can cancel the contract without giving any reason to cancel within 7 days. This period commences on the day following receipt of the product by the consumer or a previously designated by the consumer and the entrepreneur announced representative.

2. During the cooling period the consumer will treat the product and the packaging. He will be the product only to unpack or use as necessary to assess whether he would prefer to retain. If he exercises his right of withdrawal, he will be the product with all accessories and - if reasonably possible - in their original condition and packaging to the Entrepreneur in conformity with the Entrepreneur's reasonable and clear instructions.

Upon delivery of used products, such as antiques and flea market:

3. When purchasing products, the consumer has used only the possibility agreement for 7 days to rescind if the consumer within 3 days receipt of the product used personal contacts with the entrepreneur and the reason for the proposed dissolution has explained. Failing this, the right of withdrawal and return. The entrepreneur makes a reasonable estimate whether the consumer has a right of withdrawal and return of the product.

4. To exercise his right of withdrawal if the consumer will directly contact the company and see if the reason is granted reasonable.

Article 7 - Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, will not exceed the cost of returning the goods.

2. If the consumer has paid an amount, the entrepreneur this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

Article 8 - Exclusion of right of withdrawal

1. The entrepreneur is the right of withdrawal of consumers exclude to the extent provided in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the trader clearly in the offer, at least in time for the conclusion of the contract refers.

2. Exclusion of the right of withdrawal is only possible for products:

That is considered by the trader in accordance to the specifications of the consumer;

b. clearly personal in nature;

c. which by their nature can not be returned;

d. for individual newspapers and magazines;

3. Exclusion of the right of withdrawal is only possible for services:

a transport and delivery

b. the supply with the express consent of the consumer, before the cooling off period has expired.

Article 9 - The price

1. During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes resulting from changes in VAT rates.

2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets are stated in the offer.

3. The supply of products and / or services mentioned prices include VAT.

Article 10 - Compliance and Warranty

1. The trader guarantees that the products and / or services meet the contract, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

2. By the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer under the contract against the employer may assert.

Article 11 - Delivery and implementation

1. It will be the greatest possible diligence in receiving and in the execution of orders and products in assessing applications for the provision of services.

2. The place of delivery is the delivery address that the consumer has made known to the trader.

3. Subject to what is stated in article 4 of these general terms and conditions, the company accepted orders expeditiously but within 30 days, unless a longer delivery has been agreed. If the delivery is delayed, or if an order is not or only partially carried out, the consumer receives them no later than 30 days after the order was placed.

The consumers in this case has the right to terminate the contract without penalty.

4. In case of dissolution in accordance with the preceding paragraph, the operator the amount that consumers paid as soon as possible but no later than 30 days after repudiation.

5. If delivery of an ordered product proves impossible, the trader will endeavour to provide a replacement item available. Before the delivery will be clear and comprehensible manner that a replacement item is delivered. For replacement items right of withdrawal cannot be excluded. The costs of any returns will be borne by the entrepreneur.

6. The risk of damage and / or loss of products rest upon the trader up to the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless otherwise expressly agreed.

Article 12 - Payment

1. Unless otherwise agreed, by the consumer amounts to be paid within 14 days of the start of the cooling period referred to in Article 6 paragraph 1. In case of an agreement to provide a service, begins to run after the consumer has received confirmation of the contract.

2. Unless otherwise agreed and subject to the provisions of paragraph 1, is the sale of products to consumers, a prepayment of 50% stipulated to be paid within 9 days after the start of the cooling-off period. The consumer may not assert any rights regarding the execution of the order or service (s), before payment has been made. In case of default by the consumer, the order will not be sent.

3. The consumer has the duty to inaccuracies in the supplied or specified payment immediately to the entrepreneur.

4. In case of default by the consumer, the operator subject to legal restrictions, the right to advance to the consumer reasonable costs to charge.

Article 13 - Retention of title

The ownership of the delivered products to the consumer until all amounts due are paid in full. The risk of the items shall pass to the consumer at the time of delivery by the delivery referred to in Article 11, paragraph 6.

Article 14 - extrajudicial collection costs

Should the consumer after admonished to be incomplete or no pay, then the amount of extrajudicial collection costs increased in accordance with the Decree on compensation for extrajudicial collection costs. This means an increase of extrajudicial collection costs of:

- 15% on an outstanding principal amount up to € 2.500, -.

- 10% on an outstanding principal amount of € 2,500.01 to € 5.000, - with a minimum of € 40, -.

Article 15 - Complaints

1. The entrepreneur has well-publicized complaints and resolve the complaint under the complaints procedure.

2. Complaints about the execution of the agreement should take place promptly, fully and clearly described and submitted to the entrepreneur, after the consumer has discovered the defects.

3. When the trader complaints within a period of 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, then the trader within the period of 14 days responded with a message confirming receipt and indicating when the consumer can expect a more detailed answer.

4. If the complaint cannot be resolved by mutual agreement creates a dispute that is subject to dispute.

Article 16 - Disputes

1. On agreements between the entrepreneur and the consumer of these general terms and conditions, only Dutch law.

2. Unless otherwise agreed, disputes are submitted to the competent court in the Netherlands.

Article 17 - Additional or different terms

Additional or different provisions of these terms should not disadvantage the consumer and should be recorded in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium.


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